All posts by: Donald Cooper

About Donald Cooper

Donald Cooper, MBA, CSP, HoF: Donald Cooper speaks and coaches internationally on management, marketing, and profitability.  He can be reached by email at donald@donaldcooper.com in Toronto, Canada.

On family vacation this week…so no Blog.  But I’m taking note of all the horrendous service failures we’re experiencing and will have important insights about delivering extraordinary customer experiences next week.  I promise!   Donald Cooper Live brilliantly and be kind to each other!        Donald Cooper    Donald Cooper speaks and coaches internationally on management, […]

(Time to read this Blog is about 3.5 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Whatever you sell, people come to you for that…plus joy! If you ever underestimate the power of the ‘joy’ part, you make […]

   (Time to read this Blog is about 3 minutes)   Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Don’t waste your time fine-tuning a fundamentally obsolete business model.  Totally reinvent yourself, or sell it to someone who’s arrogant […]

   (Time to read this Blog is about 4 minutes)   Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “If you don’t listen to your front-line staff, your customers will have to…and it won’t be pretty.”   …Donald Cooper. […]

(Time to read this Blog is about 3 minutes)   Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “As a business owner, leader or manager, are you a sharer of knowledge, or a hoarder of knowledge?   Sharing your knowledge […]

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