“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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18Jan 2017

(Time to read this blog article about 30 seconds) Amazon Prime offers free 2-day shipping for eligible purchases, unlimited streaming of movies and TV shows with Prime Video, and the ability to borrow books from the Kindle Owners’ Lending Library…all for $99 a year. It’s estimated that the number of Amazon Prime memberships in the […]

10Jan 2017

Every day is exciting for our 5 year old Grandson Gus because every day he’s doing something or learning something for the first time.  But, as adults, somehow we get in a rut and we lose our sense of discovery and awe. What will you commit to do in 2017 that you’ve never done before…or […]

10Jan 2017

(Time to read this blog article about 20 seconds) Moen, a producer of quality taps and faucets, recently revealed its new smart phone controlled shower head.  The system allows users to turn on and heat up the shower remotely from their phones.  A notification lets the user know when the water has reached the desired […]

10Jan 2017

(Time to read this blog article about 30 seconds) This is the time of year when businesses make commitments to improve various aspects of their operation.  My suggestion…for each improvement you commit to, get more specific about what action will be taken, by whom, by when, measured how…and at what estimated cost.  By being more […]

03Jan 2017

A serious business lesson from a bunch of guys with their legs crossed: (Time to read this Blog article is about 1 minute)   Whoever designed the Four Seasons Centre for the Performing Arts in Toronto simply didn’t take the time to understand their customers…or they suck at math. This 10 year old performance venue […]

28Dec 2016

(Time to read this Blog article is about 90 seconds) You can’t grow your business without growing your people…and growing yourself.  What skills, training, coaching and encouragement does each person on your team need to do their job better in 2017…and to be prepared to take on more responsibility or a new position in the […]

21Dec 2016

(Time to read this Blog article is about 2.5 minutes) Managing any business today is tough…and getting tougher. We’re all faced with more demanding customers, more and stronger competition, increased complexity and shrinking margins. On top of that, great staff are hard to find and keep…and that problem won’t go away any time soon. Every […]

18Dec 2016

To all our readers and fans of the Donald Cooper ‘straight talk’ Management E-Newsletter: We’re keeping up with the times.  As of December, 2016 our monthly E-Newsletter has become a Blog. It will be shorter, but more frequent and easier to read on portable devices.  Our website has also been redone to be compatible with […]

22Nov 2016

In every industry, today, there’s an urgent battle being waged for customer ‘ownership’.  The winners of this battle will achieve higher sales and profitability…and the losers will become a commodity with an uncertain future. Ultimately, customer ownership is all about creating, delivering and communicating compelling Value. Customers demand it and businesses promise it, but there’s […]

22Nov 2016

Item #1:  China is making a come-back.  China is expected to become the world’s largest economy by the year 2030. But what few people realize is that China was the world’s largest economy once before …way back in the year 1820 during the Qing Dynasty.   Item #2:  The importance of small business.   About 40% of […]

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