On family vacation this week…so no Blog. But I’m taking note of all the horrendous service failures we’re experiencing and will have important insights about delivering extraordinary customer experiences next week. I promise! Donald Cooper Live brilliantly and be kind to each other! Donald Cooper Donald Cooper speaks and coaches internationally on management, […]
(Time to read this Blog is about 4 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Choosing the comfort, simplicity and adrenaline rush of working ‘IN’ the business, rather than embracing the challenge and complexity of […]
(Time to read this Blog is about 3.5 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “The beginning of wisdom is the recognition of reality! There’s no wisdom in denial or false beliefs! What realities are you […]
(Time to read this Blog is about 3.5 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Many things in business and life are outside of our control. But two key things that we’re in total control of are […]
(Time to read this Blog is about 3.5 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Planning the future of your business and your bottom line is not a guessing game…it’s a committing game. In a […]
(Time to read this Blog is about 3.5 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Whatever you sell, people come to you for that…plus joy! If you ever underestimate the power of the ‘joy’ part, you make […]
(Time to read this Blog is about 4 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Our staff know stuff and they hate it when we don’t ask. When we don’t ask, they assume that we don’t […]
(Time to read this Blog is about 3 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “Don’t waste your time fine-tuning a fundamentally obsolete business model. Totally reinvent yourself, or sell it to someone who’s arrogant […]
(Time to read this Blog is about 4 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “If you don’t listen to your front-line staff, your customers will have to…and it won’t be pretty.” …Donald Cooper. […]
(Time to read this Blog is about 4 minutes) Before we get to the main topic, here are a few things to get you thinking or smiling: My Biz Quote of the week: “High turnover of staff is their emotionally healthy response to your emotionally unhealthy business culture.” …Donald Cooper. Quick Biz Tip: […]
