“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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11Sep 2019

(Time to read this Blog article is about 90 seconds) There’s much talk in business today about the importance of initial and on-going training, coaching and employee development…and so there should be.   You can’t grow your business without growing your people. To truly embrace a program of ongoing employee education and development, keep in […]

04Sep 2019

(Time to read this important Blog article is about 2 minutes) Employee engagement is one of the hottest topics in business today…and so it should be.  Extensive surveys by Gallup Research show that only 30% of U.S. employees are engaged at work, and a staggeringly low 13% worldwide are engaged.  Gallup’s research also shows that 70% of […]

28Aug 2019

(Time to read this insightful Blog article is about 2 minutes) One of the key insights from my speaking and Biz Coaching work is that as business owners, leaders or managers, our first job is to create clarity about 9 specific things.  I apologize for there being so many things to be clear about.  It […]

21Aug 2019

(Time to read this important Blog article is about 60 seconds) Much of what we believe about our customers, our staff, our future and our bottom line is simply not true.  Some of it never was true…and some of it was, but isn’t anymore.  As business owners and managers, we’re making important decisions based on […]

14Aug 2019

(Time to read this insightful Blog article is about 1 minute) The biggest and most important battle in every business today is the battle to attract, engage and retain talent.  If you have the right people, you can get everything else you need.  Below is a 10-point Reality Checklist that I created for a Biz […]

07Aug 2019

(Time to read this insightful Blog article is about 2.5 minutes) ‘All businesses sell stuff…great businesses are on a mission to improve the human condition in some significant way!’ Two questions that I’m constantly asked by coaching clients and folks attending my management Keynotes and Workshops are: ‘How do I generate more customer loyalty?’ ‘How […]

31Jul 2019

(Time to read this important Blog article is about 2 minutes) Why is word-of-mouth so incredibly powerful?  Because what we say about ourselves in our expensive advertising, nobody much believes in these cynical times…but what other’s say about us is ‘gospel’.  Back in the days before social media, it was said that one delighted customer […]

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