“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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14Aug 2019

(Time to read this insightful Blog article is about 1 minute) The biggest and most important battle in every business today is the battle to attract, engage and retain talent.  If you have the right people, you can get everything else you need.  Below is a 10-point Reality Checklist that I created for a Biz […]

07Aug 2019

(Time to read this insightful Blog article is about 2.5 minutes) ‘All businesses sell stuff…great businesses are on a mission to improve the human condition in some significant way!’ Two questions that I’m constantly asked by coaching clients and folks attending my management Keynotes and Workshops are: ‘How do I generate more customer loyalty?’ ‘How […]

31Jul 2019

(Time to read this important Blog article is about 2 minutes) Why is word-of-mouth so incredibly powerful?  Because what we say about ourselves in our expensive advertising, nobody much believes in these cynical times…but what other’s say about us is ‘gospel’.  Back in the days before social media, it was said that one delighted customer […]

24Jul 2019

(Time to read this Blog article is about 60 seconds) Managing any business today is tough…and getting tougher.  We’re all faced with more demanding customers, more and stronger competition, increased complexity and disruption, and shrinking margins.  Whatever product or service you sell, your market is overserved and under-differentiated.  Mediocrity is no longer an option!  We […]

10Jul 2019

(Time to read this Blog article is about 45 seconds) While speaking at a Conference recently, I did a series of 30-minute 1-on-1 biz coaching sessions.  One of my coaching ‘customers’, we’ll call him George, runs an auto recycling yard for a boss who he has not seen in six months.   The head office, where […]

26Jun 2019

(Time to read this article is about 90 seconds) Clients around the world keep telling me that running a business today is 10 times tougher than it used to be…and in many ways they’re right.  We all have more demanding customers, more and stronger competition, increased complexity, shrinking margins, and the challenge of attracting and […]

19Jun 2019

(Time to read this article is about 60 seconds) Creativity and innovation are ‘hot topics’ right now, and I applaud that.  But, in the end, it’s boring, unsexy ‘process’ that actually gets things done.  Even ‘creativity’ is often a process.  Sometimes it’s just dumb luck or a sudden flash of brilliance…but, often, it’s a process. Most […]

19Jun 2019

In today’s hyper-competitive world, you have 4 clear competitive choices.  Pick one: Offer exclusive or extraordinary products, services or experiences that make it not all about price. Make it all about price and then develop the business model and world-class operating efficiency required to win the price war profitably. Offer quality products and / or […]

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