“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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20Mar 2019

(Time to read this Blog article is about 60 seconds) Many businesses fail to think about all of their customers.  A quick look under the hood of your vehicle will tell you that the folks who designed and manufactured it didn’t give much thought to the mechanics who have to service and repair it over […]

13Mar 2019

(Time to read this Blog article is about 60 seconds) ‘Caring Coach’ is a term that I made up years ago for any business that helps customers to wisely choose and effectively use the products or services they sell.  In these days when people are faced with so many choices, options and so much confusion, […]

06Mar 2019

(Time to read this Blog article is about 60 seconds) Ultimately, customer ownership is all about creating, delivering and communicating compelling value. Value that ‘grabs’ our target customers, clearly differentness us from our competitors, makes us ‘famous’…and grows our bottom line. Customers demand value and every business promises it. But there’s a huge lack of […]

27Feb 2019

(Time to read this Blog article is about 60 seconds) Many businesses, large and small, make the mistake of believing that their customers have only one ‘currency’ in their lives, which is money, so they can think of only one way to compete, which is to cut their price.  ‘Price’ is very important, but when […]

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