“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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28Nov 2018

(Time to read this article is about 45 seconds) I recently worked with a client who wanted help with two business challenges: To improve their relationship with their customers…and, To improve management’s relationship with their employees. Clearly, these two are connected…but the ‘big bosses’ didn’t see that.  It turns out that there are two partners […]

21Nov 2018

(Time to read this article is about 90 seconds) Ultimately, customer ownership is all about creating, delivering and communicating compelling value.  Value that ‘grabs’ your target customers, clearly differentiates you from your competitors, makes you ‘famous’ and grows your bottom line. Customers demand value and every business promises it.  But there’s a huge lack of […]

21Nov 2018

(Time to read this Blog section is about 60 seconds) Book recommendation. If you’re a business owner, leader or manager, the book ‘Multipliers…how the best leaders make everyone smarter’ by Liz Wiseman is definitely for you. The world’s most visited cities.   With almost 20 million international visitors a year, Bangkok, Thailand is the world’s most […]

13Nov 2018

(Time to read this article is about 90 seconds) When I was a young guy, girls who were “easy” were popular for all the wrong reasons.  But in business, being “easy” is a very good thing.  Staples, the office supplies retailer, has created a whole marketing campaign around being “Easy”. So, are you “easy” in […]

13Nov 2018

(Time to read this article is about 60 seconds) Christmas has become a time of year that mostly benefits overseas manufacturers and large retail chains.  As the holidays approach, with a little thought and creativity, we can all choose wonderful gifts for family and friends in a way that makes our own community more prosperous.  […]

06Nov 2018

(Time to read this article is about 90 seconds) Clients around the world keep telling me that running a business today is 10 times tougher than it used to be…and in many ways they’re right.  We all have more demanding customers, more and stronger competition, increased complexity, shrinking margins, and the challenge of attracting and […]


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