All posts by: Donald Cooper

About Donald Cooper

Donald Cooper, MBA, CSP, HoF: Donald Cooper speaks and coaches internationally on management, marketing, and profitability.  He can be reached by email at donald@donaldcooper.com in Toronto, Canada.

(Time to read this Blog is about 2 minutes) Before we get to the main topic, here are a few things to get you thinking: My Quote of the week: “In business, everything that happens between intent and delivery is ‘process’.  Process ain’t sexy…but I don’t want to fly on an airline that doesn’t have […]

(Time to read this Blog is about 2 minutes) Before we get to the main topic, here are a few things to get you thinking: My Quote of the week: Normally these quotes are stuff that I make up, but this week in honour of the people of Ukraine and their extraordinary leader Volodymyr Zelensky, […]

(Time to read this Blog is about 2.5 minutes) Before we get to the main topic, here are a few things to get you thinking: My Biz Quote of the week: “Will your 2022 ‘Sales Commitment’ be built on hope…or on specific, effective and measurable value & customer experience improvements, staffing decisions, systems & process […]

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