(Time to read this Blog article is about 40 seconds) Back in my “Cooper Canada” days as a manufacturer, we had a lady working in our Accounts Receivable Department who was allowed to write her own paycheck, until we finally caught on. Her husband was an elevator repair mechanic who belonged to a Union that […]

(Time to read this Blog article is about 90 seconds) About half of our readers are business owners and half are managers, supervisors or sales and marketing professionals who might be in a job interview situation some day, as they look to move their career forward. When most folks are preparing for a job interview, […]

(Time to read this Blog article is about 45 seconds) Every industry and every market is over-served and under-differentiated.  Whatever you sell, you have too many competitors and most of you look and sound about the same. Sorry…but it’s true.  Don’t shoot the messenger. Much of my work is in helping clients create, deliver and […]

(Time to read this Blog article is about 1minute) I’ve spoken at 1,000s of Trade Shows and Management Conference over the past 20 years and what I’ve noticed is that most folks attend these events, at considerable expense, without a specific List of what they want or need to accomplish.  They mostly just wander around […]

(Time to read this Blog article is about 30 seconds) Customers are like spouses.  In some parts of the relationship they want us to be predictable, reliable and dependable.  But they also want the unexpected delightful little surprises that make being with us, or doing business with us, a joyful and interesting adventure.  They want […]

(Time to read this Blog article is about 40 seconds) Employee engagement is a hot topic these days…and it should be.  Here’s more evidence that low employee engagement is a huge business problem.  A recent survey by Emolument.com shows that 74% of US employees are bored.  Interestingly, the highest % of bored employees, at 81%, […]

(Time to read this Blog section about 60 seconds) USA health care is big business. The U.S. healthcare sector is now larger than all but four of the world’s national economies.   Are you keeping up with disruptive innovation? Every day, the world and your industry are being changed by new technologies, materials, products and […]

(Time to read this Blog article is about 45 seconds) One of the biggest challenges in many businesses is the failure to manage cash flow effectively.  When you run out of cash, you run out of options.  Even big banks and entire nations fall into this trap.  In Greece, 46% of bank loans are currently […]

(Time to read this Blog article is about 60 seconds) One of the hot topics in business today is ‘analytics’, which simply means ‘the systematic analysis of data or statistics to predict customer behaviour, or to make better business decisions’.  Just mentioning ‘analytics’ around the water cooler these days will make you sound smart. I’ve […]

(Time to read this Blog article is about 2 minutes) A British driver has survived a major crash in his $325,000 Ferrari when it became airbourne and landed in a farmer’s field just one hour after taking delivery of the brand new ‘supercar’. Driving a car like this is totally different from any car you’ve […]