“Straight Talk” from the Management Guy.

Drawing from his real life experience as a world-class manufacturer, award-winning retailer and business coach, Donald has helped thousands of businesses throughout the world to add more real value to their customers’ livesand more dollars to their bottom line!

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(Time to read this important Blog article is about 60 seconds) Much of what we believe about our customers, our staff, our future and our bottom line is simply not true.  Some of it never was true…and some of it was, but isn’t anymore.  As business owners and managers, we’re making important decisions based on […]

(Time to read this insightful Blog article is about 2.5 minutes) ‘All businesses sell stuff…great businesses are on a mission to improve the human condition in some significant way!’ Two questions that I’m constantly asked by coaching clients and folks attending my management Keynotes and Workshops are: ‘How do I generate more customer loyalty?’ ‘How […]

(Time to read this important Blog article is about 2 minutes) Why is word-of-mouth so incredibly powerful?  Because what we say about ourselves in our expensive advertising, nobody much believes in these cynical times…but what other’s say about us is ‘gospel’.  Back in the days before social media, it was said that one delighted customer […]

(Time to read this Blog article is about 60 seconds) Managing any business today is tough…and getting tougher.  We’re all faced with more demanding customers, more and stronger competition, increased complexity and disruption, and shrinking margins.  Whatever product or service you sell, your market is overserved and under-differentiated.  Mediocrity is no longer an option!  We […]

(Time to read this Blog article is about 45 seconds) While speaking at a Conference recently, I did a series of 30-minute 1-on-1 biz coaching sessions.  One of my coaching ‘customers’, we’ll call him George, runs an auto recycling yard for a boss who he has not seen in six months.   The head office, where […]

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