(Time to read this Blog is about 2 minutes)

Before we get to the main topic, here are a few things to get you thinking:

  1. My biz quote of the week:
    We need to create a business model that defines the future of our industry…not one that perpetuates the history of our industry.”
    …Donald Cooper
  1. A few interesting facts about ‘Brand Trust’:

    According to a recent survey of Canadian consumers by IMI International, a research firm…
    a)  sampling was one of the biggest drivers of trust.
    b)  being sold at Costco increased brand trust by 30%.
    c)  appearing on Facebook reduced brand trust by 38%.
    d)  31% of people under the age of 34 reported that they ‘never’ trust a brand.
    e)  with 33% of people, you cannot regain trust once it’s lost.

  2. What’s your approach to management?   Do you tell your Team what to do and how to do it…and then micro-manage them to make sure they do as they’re told? 

    Or, do you work with your Team to agree on and commit to clear and compelling operational and customer outcomes (results) and then decide together how best to achieve or deliver those?


Now, to this week’s important topic:

Cooper’s different take on business ‘sustainability’!

There’s a lot of talk about ‘business sustainability’ these days, but it all seems to be about the environment and being ‘green’.  That’s important, but there’s another aspect of ‘business sustainability’ that’s equally important…and that’s being sustainable, relevant and profitable as a functioning business. There’s no point in being ‘green’ if you’re ‘gone’. 

More than half of the companies that were on the Fortune 500 list of the biggest companies in 2000, no longer exist.  Fifty years ago, the life expectancy of a Fortune 500 company brand was 75 years; now it’s less than 15.   The same attrition rate is true for small and medium size companies.  They’re falling like flies.

Ultimately, it’s about financial sustainability.  If there’s no bottom line, there’s no business.  Below are my ‘4 Tips’ on creating financial sustainability:

  1. So, you need a sustainable business model that defines the future of your industry…not one that perpetuates the history of your industry. There are thousands of companies trying to fiddle and fine-tune a business model that has become irrelevant and needs a complete reinvention.
  2. Then you need sustainable, clear and compelling customer value that ‘grabs’ your target customers, clearly differentiates you from your competitors, makes you famous…and grows your bottom line. Does your business need a ‘customer value’ rethink?  Your customers have likely changed…have you?
  3. Next, you need to create world-class operational efficiency that makes you price-competitive, service-competitive and profitable. Without that, you’re a goner.
  4. Finally, you need a sustainable ‘Talent Pipeline’ at every level in your business. To use a sports analogy, you need ‘bench strength’ to be sustainable. This includes extraordinary and sustainable leadership at the top. If that’s you, don’t stay on past your ‘best-before’ date.  It’s not all about you!  To download my brilliant Biz Tool #A-17:  ‘Evaluate Your Talent Pipeline’, no charge, Click Here.

All of this, done right, will create financial sustainability.  Using my ‘4 Tips’ above, what needs rethinking or fixing in your business?  Who will make that happen…by when?  If you need help, I’m easy to find at donald@donaldcooper.com.



That’s it for this week…

Stay safe…live brilliantly!       

Donald Cooper 


Donald Cooper speaks and coaches internationally on management, marketing, and profitability.  He can be reached by email at donald@donaldcooper.com in Toronto, Canada.

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