(Time to read this blog article about 60 seconds) What happens on your ‘front line’ has a huge impact on your bottom line.  But, when things go wrong on the front line, it’s almost always a symptom of problems further up in the organization.  And, sadly, it’s always easier to blame the front-line folks than […]

(Time to read this blog article about 60 seconds) Today is Valentine’s Day.  The day when roses are over-priced and you can’t get a decent seat at a good restaurant.  But there are many ways you can show your love and appreciation today and every day.   Below I share with you my list of […]

(Time to read this Blog article is about 90 seconds) Forty years ago, most people worked for the same company for much of their life, with a stable working environment and a predictable career ladder.  Because change was much slower then, people had long-lasting skills.  Not so today. It’s estimated that young people now entering […]

(Time to read this article is about 60 seconds) Many of my coaching clients (business owners and managers) are hiding from something.  In fact, I guess we’re all hiding from something in one way or another. Some are hiding from ‘bad news’ by not paying attention to their financial statements, or to new competitors or […]

(Time to read this Blog section about 90 seconds) More than 50,000 art thefts occur every year. At $6 billion a year, the theft and trafficking of looted artworks is the fourth most profitable illegal enterprise after money laundering, drug dealing and arms trading. Works are recovered in only 15 percent of cases. If you’re […]

(Time to read this important article is about 90 seconds) Clients around the world keep telling me that running a business today is 10 times tougher than it used to be…and in many ways they’re right.  We all have more demanding customers, more and stronger competition, increased complexity, shrinking margins, and the challenge of attracting […]

(Time to read this blog article is about 90 seconds) Everybody talks about ‘service’, customers demand it, businesses promise it, people write books about it….but nobody ever defines what ‘service’ is in any clear and meaningful way.  If we can’t define it, we can’t deliver it, because we don’t know what it is.  So, here’s […]

(Time to read this blog article about 45 seconds) I recently worked with a CEO who believed strongly in ‘consensus management’.  The problem is that no decisions were being made.  The 15 members of the management and supervisory group couldn’t all agree on what would be done, by whom, by when, measured how…so nothing got […]

(Time to read this blog article about 90 seconds) You can’t grow your business without growing your people…and growing yourself.  What skills, training, coaching and encouragement does each person on your team need to do their job better in 2018…and to be prepared to take on more responsibility or a new position in the future?  […]

 (Time to read this blog article about 60 seconds) Business people keep complaining that there’s no such thing as customer loyalty any more….and they’re wrong. The truth is that people are desperately searching for products, services, experiences and businesses to be loyal to in every part of their business and their personal lives. To change […]